Attempts have been made to defraud e-commerce shoppers by the unauthorized use of the HEAP name, just days after launching the brand via social media which appear, on the surface, to have originated from HEAP. In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered. Please be advised that HEAP does not request payment in this manner. HEAP only collects money via Mobile Money (as officially communicated) or payment on delivery for official HEAP related sending expenses. HEAP accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.